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Contact Information
  • Phone Number
    020 7371 6644
  • Group/Owner
    Nelson Childcare Ltd
  • Person in Charge
    Sandra Nelson (Manager)
  • Number of Staff
  • When Closed
    Bank Holidays & Christmas
  • Type of Service
    Day Nursery – Privately OwnedOpen all yearFull Day Care
  • Total Places for children
  • Age range
    from0 years 0 monthsto2 years 0 months
  • Opening Days
  • Opening Hours
Funding & Fees

  • Broadway Children's Centre, 9 Brook Green, Hammersmith, London W6 7BJ

  • Rachel D
    February 2, 2018 at 12:00 am

    This nursery is fantastic. Both my children have attended Step by Step Day Nursery and would like to say how great it is. The children gain so many different skills and the level of care is second to none. The staff tailor different activities for the children to help in their overall development. I would highly recommend this nursery and feel that the nursery gave both my daughter’s the foundation and skills they needed before they started school.

  • Y W
    August 28, 2018 at 12:00 am

    I cannot recommend this nursery enough. They made my daughter feel at home and her developmental process improved. She is a happy toddler and I am a happy mum.

  • Andrew V
    August 30, 2018 at 12:00 am

    Relatively good quality food. Good safe play areas with a good playground and safe environment. Good locks and doors with additional gates. I am happy with the learning standard.

  • Natalie P
    February 12, 2021 at 12:00 am

    I have two children at the nursery. My priority for them is that they are happy and well cared for in a safe, welcoming, fun, learning environment. Step by Step ticks all the boxes for me. My children happily walk off into their rooms in the morning! The staff are lovely! They’re dedicated, hardworking and do a fantastic job, especially working throughout the pandemic. I receive regular emails with helpful information and ideas for activities to try at home. The nursery uses the website/app to record children’s development so parents can see what their children have been doing at nursery. And you can also see videos and pictures on Facebook or Instagram. The only thing I would change if I could is access to their outdoor space, but from my understanding, that is a shared space and isn’t within the nursery’s control.

  • Arlinda P
    February 12, 2021 at 12:00 am

    If you are looking for a place for your child to feel safe, welcome, at home and given the best quality care and education, then this is the nursery for you!
    All three of my children have attended Step By Step; my eldest left in September, however still comes back for the holiday club.
    My children have developed amazing bonds with the staff; they learn new things every day, and are all on target and above for there level of learning!
    The facilities have improved so much over the last couple of years, the owners, manager and all staff have put time, money and effort into ensuring children have all IT equipment and educational recourses they need for the kids to have the best start before primary school.
    Overall, the food is great, the facilities are great, the staff are amazing, and great parking facilities are good!
    I can’t recommend this nursery enough!

  • Abosede O
    February 12, 2021 at 12:00 am

    This is a fantastic nursery. Since my son and daughter have been attending and have seen a lot of improvement in them both in English speaking and writing. The staff are so caring and friendly. They constantly send an update about the children’s performance at school. My kids are happy going to the nursery, and I’m also glad I made the right choice.

  • C M
    March 23, 2021 at 12:00 am

    I could not be happier with our experience of this nursery. My child has been here for a year since they were 8-months and I have never once worried about them. They love coming and I completely trust the staff. The staff are nurturing and attentive, and they are clearly great teachers. Somehow the staff always have time (and energy) to run through how the day has gone – they are very passionate! I could not recommend ‘Step by Step’ more.

  • Isabel B
    March 24, 2021 at 12:00 am

    I have had my eight-month-old in here for one month, and I am happy to see he is very well looked after. He is happy going there, and the staff has always informed me of anything happening to him during the day, and they have given me good advice in order to encourage his development. His key worker is really supportive, and she has encouraged him to be involved in different activities, as well as to interact with other babies and staff members. Just another personal note to add, they are really lovely and above all, you can see they care for the children and babies attending the nursery. Very inclusive, clean, well equipped and excellent proactive trained staff. Also, you can see they support each other to give the best to the toddlers and babies. Highly recommended.

  • Lucy C
    May 19, 2021 at 12:00 am

    Both my kids have been at Step by Step since they were 8-months, my eldest is now 4, and I couldn’t be happier with our experience of this nursery. My kids have learnt so much from Maths to French to Writing, but most importantly, they are always excited to go in the morning. They love the staff and have made lots of friends. When they started in the baby room, I always felt comfortable and confident that they were safe and cared for lovingly, and now they are older, they are so confident. Thank you, Step by Step!

  • Francesca H
    May 24, 2021 at 12:00 am

    My son has been attending Step by Step since he was 10-months-old, and we were initially concerned about how the transition would be from lockdown to nursery, but the Step by Step team was fantastic from day 1 at settling him in, reassuring us as parents, and helping him to thrive. Our son has grown into a confident and happy toddler, and I know his nursery experience has played a big role in that. They provide daily notes on his day, now that the weather is better, he gets regular time outdoors, and does lots of sensory and messy play. He’s excited to go to nursery every day, and it’s so brilliant to see the bond he has with the Step by Step team, especially his key worker. We have never doubted that he is cared for and valued.

  • Simone B
    June 24, 2021 at 12:00 am

    For the time our daughter spent at Step by Step, we feel she has progressed so much. There was not a day that went by she didn’t ask about going to nursery. We are very sad that she will be leaving, and wish she could stay! We thank the staff for everything they have done with her, and they will be missed very much!

  • Omobolanle S
    July 26, 2021 at 12:00 am

    My son joined the nursery from a toddler and presently transiting to reception. The staff are very hardworking. The staff work along with parents, especially the working parents, to balance up. My son is always excited about going into the nursery, and I always struggle to bring him out because he really enjoys all his time. The most fantastic part is the moral they place on the kids is second to none. When my son went to the new school meeting, he was so amazing, and all he displayed was what he was thought in the nursery.
    I want to use this medium to thank all the staff of the nursery. God Bless you all.

  • April N
    August 5, 2021 at 12:00 am

    My daughter has been at Step by Step for last year and a half and has thrived. It’s such a friendly and warm place, with lots of laughter from kids and staff. I wouldn’t hesitate to recommend this nursery.

  • Alexandra H
    August 18, 2021 at 12:00 am

    The staff at Step by Step Day Nursery just love children. They care for and nurture them every day. Every single time I dropped my daughter off, she was greeted with smiles and enthusiasm, and she loved it. Thank you so much!

  • S D
    May 11, 2022 at 12:00 am

    They really love the children and care about them. My daughter is really happy and smiling when I drop her off and pick her up, which is lovely to see. Also, my daughter used to be really shy, but now she has confidence and has started to come out of her shell and has really blossomed. My daughter has started walking recently and has so much confidence when walking. The staff are really friendly and supportive. I can not speak more highly, and I am really happy.

  • Rupa N
    September 21, 2022 at 12:00 am

    I absolutely love the management and staff here. It has a very homely feeling, and my son was taken good care of. My son really used to enjoy going to the nursery and felt happy being there with his teachers. He had a good time in the nursery, and we are happy that we choose this nursery for him.
    I would recommend to anyone Step by Step; they are amazing.
    Thank you for everything.

  • Rebecca A
    November 2, 2022 at 12:00 am

    This is a wonderful nursery where the staff treat the children like family. My daughter has thrived here and loves her friends and the staff so much. The communication is great, and management is flexible to requests. They always set up fun activities for the children, and I love hearing about the things they’re learning. My daughter has dietary requirements, and they always make sure she is well-catered for and not excluded. I couldn’t recommend the nursery enough
    Thank you!

  • Rowan W
    May 25, 2023 at 12:00 am

    My child has progressed tremendously since starting at the nursery six months ago. The staff are exceptional, and the atmosphere is always welcoming. There are plenty of activities, games, and new experiences for children. I’m very happy with our overall experience so far.

  • Suzanna F
    August 14, 2023 at 12:00 am

    Well done to you all, the staff at nursery, you are doing amazing care and learning for the children. Fantastic love and kindness for my son, who is well looked after and loves them like a second family.
    Amazing care for the children. The two years my son was at nursery, he had amazing care and kindness and was well looked after. He fully enjoyed his time with you all. The manager is fantastic and he loves you all to bits.
    Such kindness and the care was outstanding for my son. He talks about all the staff members and what he done with a big smile on his face. Staff bind a fantastic relationship with my son and he always felt safe there.
    Very supported and helped with his learning so much.
    Thank you for your amazing, kind and caring way towards my son and me. Much appreciated.

  • James M
    August 23, 2023 at 12:00 am

    Our child is in preschool and has been at Step-by-Step since 2020 when he was a baby. The most important thing for us is that our child loves the nursery and staff. He gets on well with the other children (the parents get on too). In terms of development, we are super happy with his progress which at times exceeds our expectations. For example this weekend our child read a bedtime story to his mum (and he is still at preschool).
    So overall I’d highly recommend Step-by-Step.

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