Bright Horizons Richmond Queen's Road Day Nursery and Preschool

We have been very happy with nursery but have had a few incidents with biting we would like to be sorted.

The nursery provides a substantial settling-in programme. Staff are welcoming and positive relationships are established with children and carers. Regular written feedback on a child’s progress is sent home, in addition to the informal conversation that accompanies handover. The homemade food is wholesome and extra portions are available. There are a good range of activities – books, musical toys, jigsaws and an indoor climbing corner. The outdoor play area is well resourced and safety is paramount. Safeguarding regulations are explained on the first visit. Our baby is well cared for and enjoys going to nursery.

My two daughters went to Asquith Richmond Nursery from the age of nine months until they both started school. I cannot recommend this nursery enough. The quality of staff, the excellent service, the cleanliness of the rooms, the ingeniosity of activities… and overall, the sheer love given to the girls over four years is extraordinary. The staff who looked after the girls will always be part of our family and have given them the very best start in life, accompanying us through every little and big step they took, giving them the confidence and skills they need to start big school. I was in tears the day my youngest ‘graduated’, not just because my child was no longer a baby, but at the thought of not seeing the staff every day. A very very special place.

We have been impressed with the care provided at this nursery and her team have supported our daughter’s development over the last two years. Our daughter is happy and has established real friendships with her key workers and our second child will be starting in March. I have no problem in recommending this Nursery.

We are delighted with the way the carers look after our 20-month-old daughter – they have a very personalised approach and cater to each child’s needs carefully. The children are stimulated throughout the day with various activities, which is balanced by a good nutritive food menu and sleep/rest times. There is good communication within staff members and also between the nursery and parents/carers. The management is also very forthcoming and friendly. I would highly recommend the nursery.

Fantastic, friendly, caring, encouraging nursery. My daughter has been at Asquith Richmond for two years and loves it. She has learned so many new skills and is brilliantly looked after by the manager and her team.

Our son has attended since the age of 7 months (so around 16 months and counting, varying between 3 and 5 days per week), and has been very well cared for. Staff are all friendly, helpful, welcoming and accommodating of changing circumstances. The nursery environment is well structured, safe and clean and the kids seem to have plenty to keep them entertained, inclusive of activities led by the carers. Would recommend as a reliable and safe nursery from a very early age.

Our daughter started full time in the baby room at Richmond Day Nursery in Jan 2018. Throughout the settling in sessions and her first couple of weeks after starting she really struggled to settle, particularly in terms of naps and eating. The staff at the nursery were very supportive and reassuring, suggesting different options to try and help her to sleep. This also came at the time I was returning to work and they were also supportive to me, asking how I was finding work and talking about ways to help the transition.
They had a ‘can do’ attitude and assured me that my daughter would settle eventually, which she now has.
Nearly 3 months on she absolutely loves nursery and naps and eats well. The staff are so caring and loving towards my daughter that it makes it so much easier for me to leave her every day, knowing that she will be very well looked after. I would not hesitate to recommend the nursery for many reasons but especially due to the lovely staff.

Our son attended Queens Road Nursery in lockdown as he is autistic and is classed as a vulnerable child. He usually attends another bright horizons nursery but they were not open during the lockdown. We were at first a bit apprehensive sending him to a nursery that he didn’t know, however, I shouldn’t have worried at all as the staff at Queens Road nursery were absolutely wonderful. The support, care and love that they showed our son was overwhelming, especially in such difficult times. He absolutely loved going each day and it was sad when we eventually had to leave and he had to go back to his normal nursery. I can’t thank all the staff at Queens Road nursery enough. I was most impressed with the amount he developed during this time and the extra supper he was given due to his additional needs. I would highly recommend this nursery.