Bright Horizons Richmond Day Nursery and Preschool

My son has been at the nursery for just over a year. He loves going and I have always been very happy with the care he receives from the staff in his room. He has made lots of progress and seems to really enjoy the food and the outside area. He also particularly enjoys the music sessions.
We always get a detailed handover at the end of the day which is really useful and this is now recorded on a sheet of paper (initially it was just verbal which made it difficult to remember) – I think a record book would be more practical as the paper often gets mislaid and can be incomplete. I also don’t feel I know what activities he does every day as this is not always shared.
I feel the wider aspects of the nursery are less effective – parents sessions have been cancelled, the children’s visit from the tropical zoo was postponed (but never rescheduled) and there have never been any external visits/visitors for my son’s room. Key workers seem to change regularly and I haven’t known who it is.

Our son attended this nursery for 3 years from being 18 months old. We could not rate the staff and management enough for the hard work and dedication that they give to the children and also us families. The nursery has had a few management changes and staff changes but the team always work hard to ensure that this does not affect the children. The learning opportunities for the children especially in preschool are great and our son was very ready for school when he left in September 2019. He was always a very shy boy and lacked confidence but the team worked really well to help him improve this and he left a different child. We will always be thankful to the team for the journey they gave us.

My daughter had a graduation party with her friends and teachers in June. The party was very well organised and was entertaining. The kids looked very happy and quite indulged in the whole event. We loved the experience and my daughter still talks about it. Thanks to all the staff members for making such a great effort in making this journey so pleasant for all of us.

Excellent staff that goes above and beyond, great communication with the parents, lovely garden and rooms and tasty food. Our daughter loves it: she has made many friends, has lots of fun and has learnt so much!

Our son really enjoyed attending Bright Horizons Nursery and made lots of adult and children friends. The facilities at the new location were excellent, especially the outside space. There were a few changes in management during our stay with definite improvements over time. We have found though, that since moving to a new nursery that our son’s academic education has accelerated, so perhaps this could be improved at Bright Horizons.

Our child has grown in leaps and bounds since joining Bright Horizons, Richmond. The staff are kind, clever and work well together as a team. Each adult goes out of their way to ensure all of the children are taken care of. This is evident by their clear, constant communication. Staff work with parents to ensure personal, social and emotional needs are met. In addition to that, there is a daily focus on language and physical development. They have recently added sports sessions for the children as well. Bumps and scrapes have naturally occurred as our child is still finding his footing. If there is ever an accident the staff are sure to communicate on the day of, either with a phone call or a chat at pick up, with appropriate paperwork kept up to date. We could not be happier with our choice to enrol our son at Bright Horizons, Richmond.

We have had a wonderful experience at Bright Horizons, Richmond and are shortly about to send our second son there. The management are fantastic, very helpful and caring and the staff are lovely. Our children are well looked after and so are we. Very happy.

We absolutely love the staff and facilities at the Bright Horizons Richmond branch. They are very attentive and have helped develop our daughter so much. She is definitely a happier child because of this place.

The nursery provides a great environment for the development of my child. The staff are friendly and professional, offering a diversity of activities throughout the day, indoor and outdoor. The food is prepared and cooked onsite with a varied menu. The extended opening hours allows flexibility for working parents. The fees are quite high, mainly due to the current cost crisis the UK is facing.

You have easy access to all the staff and management team.
My son really enjoys going there, they have big rooms and a garden (they use every day). He is getting big support with his learning there and at home you notice his development.