Description
Contact Information
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Phone Number0121 505 2232
Categories
Details
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Group/OwnerKangaroo Pouch Ltd
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Person in ChargeJasbir Gill (Manager)
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Number of Staff13
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When ClosedBank Holidays & Christmas
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Type of ServiceDay Nursery – Privately Owned Open all year Full Day Care Sessional Day Care
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Total Places for children52
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Age rangefrom 0 years 2 months to 5 years 0 months
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Opening DaysMon-Fri
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Opening Hours0730-1800
H C
December 11, 2019 at 12:00 amI find Kangaroo Pouch (Hateley Heath) to be professional, supportive and definitely goes the extra mile. They have a clean environment. My son has developed so much since being there. The staff are absolutely outstanding and are so reassuring to all. My son talks about the staff at home and genuinely looks forward to going to nursery. I was worried about the transition from Joeys to Walleroos but the staff and both key persons made sure it was smooth and stressfree. He loves nursery. They do a great job.
Kelly L
December 16, 2019 at 12:00 amMy son loves going to nursery here. He has created strong relationships with the staff and lovely friendships with the other children. He has developed and learnt so much, he can’t wait to tell me about his day when I pick him up. The staff go above and beyond with the care for my boy. They make leaving my little boy easier knowing he is happy to be there, thank you.
L G
January 30, 2020 at 12:00 amSince my daughter started attending Kangaroo Pouch, she is a completely different child. She has gained confidence and independence. This nursery has been the making of my daughter, and she loved going in every day to see her teachers and friends.
They have taken time to know her as an individual and have encouraged her in the activities she loves the most. Every week they learn a new topic and really think of ways to teach the best they and mod most of all they all have fun!
A M
January 30, 2020 at 12:00 amStaff are really friendly, always tell you how well your child has done and what activities they have been doing.
Would highly recommend this nursery.
C M
July 11, 2022 at 12:00 amMy son attended this nursery since he was 7 months old. Whilst in the baby room the staff were great, however after moving rooms, my son was constantly ill, 4 out of 5 days per week he would come home with a nappy rash (but would never experience this when was not at nursery) and his key worker lacked communication skills, and did not seem qualified, as struggled with the basics. The manager is rude and unapproachable. I had a number of meetings with management to try to work through the issues as the last thing I wanted to do was move my child, but I found her again to be rude, and failed to listen to my concerns, or take accountability when the wrongdoings were clear to see. As a result, I would score zero, but the 1 star is in recognition of 2 staff who were great throughout his time there and frankly too good for this nursery.
Leanne M
July 14, 2022 at 12:00 amThe nursery staff are all very friendly both my children have attended and both my children loved going to the nursery. Issues were dealt with in a timely manner and any concerns were addressed. Head office staff are amazing all emails were dealt with within a 24 hour period and in a professional manner. I would definitely use the nursery again if I had more children.
Michelle W
July 19, 2022 at 12:00 amKangaroo Pouch has provided excellent care. I have found all staff informative and helpful. Activities and learning have been provided in a fun way, my child joined in. In COVID, again, the staff coped well.
Kimara B
July 19, 2022 at 12:00 amMy child has been attending the nursery since he was a baby and now leaving to go to school. I have never had a problem, the nursery will keep me updated with my child’s developments and events happening. Even during COVID, while the nursery was closed they were helpful with home resources. I am truly happy with my child’s time at the nursery.
Paulina J
July 19, 2022 at 12:00 amThe nursery has helped my child in many ways. She is more confident and open since she started.
K J
July 29, 2022 at 12:00 amAn absolute pleasure to send my child to this nursery. Very pleased with the level of care they provided my child.
My child has always ended his day at nursery with a huge smile on his face, which is enough to tell me that he really enjoys his time there.
Constant updates throughout the day to inform me of what my child eats, nappy changes and sleep gives me peace of mind whilst I am at work.
This nursery also supported my child 100% in regards to his hearing aids and worked very well with his ‘teacher of the deaf’. I am very pleased and appreciative of all their help and support.
My child started in the baby room and is now turning two soon. He has developed very well and can now count to 10! Proud of what he has learnt and achieved whilst being here. Thank you!
Rachel B
August 8, 2023 at 12:00 amMy daughter has just graduated from the Kangaroo Pouch. She has come on leaps and bounds from being here. The staff have been amazing with her. My daughter absolutely loved going; she woke up every morning, and still does now, asking if she has nursery. Thank you Kangaroo Pouch for helping my daughter grow.