Description
Contact Information
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Phone Number01202 419232
Categories
Details
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Group/OwnerHappy Hearts Day Nursery Ltd
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Person in ChargeCharlotte Wakelin (Manager)
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Number of Staff10
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When ClosedBank Holidays & 1 week at Christmas
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Type of ServiceDay Nursery – Privately Owned Open all year Full Day Care Sessional Day Care
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Total Places for children30
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Age rangefrom 0 years 6 months to 5 years 0 months
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Opening DaysMon-Fri
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Opening Hours0730-1800
Claire J
March 30, 2018 at 12:00 amHappy Hearts is a lovely welcoming environment for little ones. It is small enough to have a family feel but also has great flexibility. The staff are caring and welcoming and seem to know all the children really well.
Both my boys, aged 4 and 23 months are very happy there and enjoy telling me what they have done each day – my youngest doesn’t want to leave! The nursery have been helpful in recognising a slight speech delay and supporting my eldest with this. There is good communication between nursery and parents.
The food provided is generally healthy and nutritious and all meals provided. There is good structured activity, especially in the pre-school room to help get ready for ‘big school’. It’s so hard deciding on childcare but we’re so pleased that we chose Happy Hearts and I know my eldest will miss it when it’s time to move on.
Hannah D
November 7, 2019 at 12:00 amMy daughter had been attending Happy Hearts for the past 3 years and she loves it. Happy Hearts is a small but wonderful nursery. All of the staff are very friendly and take the time to get to know every child well. It is a very loving and nurturing environment.
The sessions are well-timed and the nursery is open all year round (with the exception of bank holidays). The fees are incredibly reasonable considering what is included in the price. The food is lovely and varied and always includes a hot meal at lunch.
My daughter has come on leaps and bounds at Happy Hearts and I know she will be sad to leave next year.
E S
August 25, 2023 at 12:00 amPlease avoid! When we initially started my daughter at Happy Hearts in July 2021 we were very happy with them. But after 4 staff members left, it became clear the nursery was struggling to cope. Invoices were not sent for months, despite parents chasing repeatedly. The staff that left were not replaced and agency staff brought in to maintain legal ratios. My daughter was not allocated a replacement key worker. Staff knowingly went in with covid! Hygiene was ignored and my potty-trained 3 year old was put in a nappy for the afternoon on more than one occasion even after we requested that it stop! My daughter was devastated. She was frequently bitten, hit or kicked by other children who were known to lash out yet nothing was being done to prevent it. All contact with management ceased. When I formally gave notice to withdraw my daughter I had no response. I couldn’t get her out of there fast enough. I’m not sure how this place is still in business!