Description
Contact Information
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Phone Number0191 373 5500
Categories
Details
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Group/OwnerBusy Bears (Durham) Ltd
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Person in ChargeEmma Ellison (Nursery Manager)
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Number of Staff50
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When ClosedBank Holidays & 1 week at Christmas
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Type of ServiceDay Nursery – Privately Owned Open all year Full Day Care Sessional Day Care
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Total Places for children169
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Age rangefrom 0 years 0 months to 11 years 0 months
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Opening DaysMon-Fri
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Opening Hours0730-1800
Robin Hayes
September 18, 2024 at 12:54 pmAs time approached for childcare centre to reopen, we were obviously anxious about sending him back; how would he adjust to going back with a different routine? Would it be secure – for both him and us? Throughout its closure, we were regularly informed of what preparations were being made in order to ensure a secure and smooth return. Comprehensive guidelines for parents were issued which assured us that everything that could be done, was being done to ensure that the kids, team and parents would be as secure as possible. We originally sent our son to Busy Bears as we were temporarily living in Langley Park. We had considered moving him to a childcare centre in Durham city because in rush hour it can take us an hour to take him to and from our home in the centre of the city. It is testament to the incredible team and the care that he receives that we decided against it. He loves it there and so do we! My son had not long moved up to Butterflies before lockdown began.
Morgan Carter
September 28, 2024 at 12:00 amThe team at Busy Bears have never been anything less than remarkable. All the team go out of their way to make your kids sense secure and cheerful. Nothing ever seems too much trouble, e.g. if you need extra days etc, and team are consistently on hand to answer any questions.
They have also handled the new challenges brought by Covid-19 really well. Sensible measures put in place without making the kids anxious or unsure of what is going on.
If you are looking for expert, welcoming and attentive childcare, you won’t find many places better than Busy Bears. I have used Busy Bears for the last 7-years for childcare for both of my boys which have only ended as they are now both at school.
Winter Frost
October 4, 2024 at 4:53 amShe is 20 months old now and started when she was only 5 months old in the caterpillar room. I was so wary of leaving her with her being so young but as I needed to start a new job we choose Busy Bears. She is so cheerful, content and eager to go in every day. My older kids also used the dragonfly holiday club which they also loved & felt so secure in. Thank you for everything, we can’t wait for even more time with you all. I couldn’t fault the childcare centre at all, every single member of team are incredible with my daughter.
Taylor Delaney
October 6, 2024 at 8:30 amThe care is incredible and kid centred and nothing is too much bother. Team encourage you to call the childcare centre to check in on how your kid is doing and also have a fab app that team update during the day that parents can view in their own time! Management are vigilant and hands on and takes complaints seriously and act upon them! Cannot fault the care, and 100% recommended. My daughter has been at Busy Bears Day Childcare centre for nearly a year now and she has come on so much!
Jordan Sutton
November 15, 2024 at 12:22 amStraight away she put my mind at ease. Everyone is so lovely and welcoming and it’s like my son has consistently been here!
He gets so excited when I tell him he’s going to childcare centre and then walks in so confidently. I can see such a massive difference and it’s only been a few months, I generally adore the fact he is having so much enjoyable and consistently looking forward to my daily updates whilst I’m at work.
Thank you so much to all the girls! I literally couldn’t be happier I choose this childcare centre!
After putting my little boy into another childcare centre for only two weeks I knew something wasn’t right so had a visit with the senior practitioner.
Elliot Jarvis
November 29, 2024 at 3:19 pmI am really cheerful with the care my son receives at childcare centre and pleased with the amount of feedback given.
Indigo Keane
January 15, 2025 at 4:02 amWe have had no problems at all so far and every single one of the team members goes out of their way to make sure everything is fine and that our little boy has the best day he can. I am looking forward to seeing him continue on his journey throughout childcare centre! I couldn’t suggest Busy Bears childcare centre enough, our little boy has come on leaps and bounds since he started and enjoys coming home and telling us about his day, his updates, understanding, social playtime and even eating has improved so much in the last few months and we are very grateful for the childcare centre and all of the team!
Elliot Holland
January 24, 2025 at 6:36 pmI couldn’t be happier with the process at Busy Bears, it is relax, easy with safety measures clearly in place. The girls are so excited and have settled back in nursey really well. They come home cheerful and are excited to go back. Thank you Busy Bears! I was nervous about my kids going back to nursey due to COVID-19 but felt they needed to for their education and to prepare my eldest for school.
Charlie Ellis
January 30, 2025 at 5:39 amThey understood my concerns about settling in due to restrictions and not being apart from me very often and he completed an additional settling in day. He started and they kept me thoroughly updated for the first few weeks, to assistance the transition and have continued this through the parent app since. My little boy has since learnt to walk and now runs down the path to the childcare centre and to the team waiting. He loves going and seeing the other kids and team. They are compassionate, attentive, flexible and adaptable in the current circumstances. My little boy absolutely loves childcare centre and it is no doubt due to the team, the lovely activities they provide and also the lovely dinners. I and my partner joke that we would go to childcare centre for the food, it’s remarkable. My little boy is very active and enjoys being busy, the team are very flexible and adaptive to his needs. I wouldn’t hesitate to suggest the childcare centre to anyone who asks! My little boy started in September following a visit in March prior to lockdown.
Dallas Keane
January 31, 2025 at 4:01 amVery well looked after. Lovely childcare centre, consistently lots of activities and kids are consistently busy and discovering new things.
Dakota Page
February 25, 2025 at 8:00 amThe volume of activities and outdoor time is outstanding. They work with the parents to ensure all needs are met and provide outstanding updates and feedback. The childcare centre stands out for me because of the passion the team have for the kids. Busy Bears Day Childcare centre is a fantastic childcare centre who care so much for my son.
Elliot Hayes
March 18, 2025 at 6:44 pmThe team are all extremely welcoming and all three of my kids have loved childcare centre. I sense the discovering style is excellent and the enthusiasm of the team is evident. With regards to food, I have consistently found the meals to be of high quality and strangely my kids would eat a variety of foods at childcare centre they wouldn’t at home. The childcare centre presents as very colorful with lots of spotless and appropriate toys. With that said they did a lot of discovering through exploring outside regardless of the weather which my kids loved. She loved the playtime area outside with the water features and having picnics nearby exploring the wildlife and nature. My youngest left in the middle of the covid-19 pandemic and I sense the childcare centre were very organised and were taking all necessary precautions to ensure the safety of the kids. I have had three kids attend busy bears childcare centre over the last eight years and have throughout found their delivery of childcare exceptional.
Justice Bishop
March 26, 2025 at 5:49 pmGot such a lovely feeling and when we left both said we were pleased we went. Also, there was wine! Thank you to all the team, especially team in Honeyz keeping me up to date, and taking outstanding care of my little boy. I also adore the parent app! Parents’ evening was a excellent journey, speaking to team without the kids.
Quinn Frost
April 9, 2025 at 3:32 pmShe started in the Honeys Room and is now in the Little Bumbles Room. I couldn’t fault this childcare centre, it has brought my daughter on so much. All the girls are absolutely excellent and welcoming us into the childcare centre. They keep us updated with everything that’s going on during the pandemic. I get sent moments and my daughter’s daily life at the childcare centre. Lovely to see! She will move up to Big Bumbles, then off to school she goes. Overall fab childcare centre. I can’t thank them enough for how they’ve helped my little girl evolve. My daughter has been going to this childcare centre since she was 2.
Quinn Ferguson
May 7, 2025 at 2:04 pmThe team are all so welcoming and have welcomed us into the childcare centre, putting my mind at ease that she is being well looked after. She has lots of new toys and activities to playtime with, and we get updates each day on the app so we know exactly what she’s been up to and photos too. The childcare centre menu is excellent and all her meals are provided across the day – she has tried lots of new things since joining. Thank you all so much for taking such great care of her – you all do a remarkable job! My little girl has recently joined Busy Bears in the caterpillar room, and she has settled in so well.
Arden Underwood
May 16, 2025 at 1:05 pmSince the boys return in June following the COVID-19 outbreak I have no doubt that Busy Bears are taking every precaution possible, in an early years setting, to keep all kids secure.
There has been exceptionally clear updates and implementation of measures such as social distancing required at drop off/collection, kids have been grouped into “bubbles” as well as temperature checks for kids and team carried being out. These and other important changes, though different to our previous journey, have not changed the inviting and attentive nature of this unique and outstanding childcare centre. My kids have settled straight back in, enjoying the friendships and activities they missed so very much during the childcare centre’s closure. I am able to leave my boys in their care knowing that their safety, happiness and wellbeing is central to everything they do. Over the past 2 and a half years at Busy Bears we have consistently felt there is no safer and attentive setting for our 2 kids.
Phoenix Keller
June 1, 2025 at 8:57 pmWe joined Busy Bears just after lockdown and amidst the coronavirus pandemic and because of this I’ve only actually been inside the childcare centre once on my initial look around. Although parents/carers can’t actually go inside the childcare centre right now, I couldn’t be more confident that behind those doors the team do a fab job of ensuring the kids are secure and cheerful. Having looked around 4 different nurseries (and given up hope!) I was relieved to find Busy Bears. As soon as you chat to the girls or see the kids playtime you know you’ve picked the right place! As her special carer goes above and beyond for my daughter but all the girls are very welcoming and thorough! I can’t wait to see my little girl grow up here, in 3 short months she’s already walking and talking and I’m sure it’s got a lot to do with this place! As most parents are, I was anxious putting my 9-month old into childcare centre, especially during such uncertain times.
Riley Bishop
June 12, 2025 at 4:24 amThe comprehensive health and safety procedures and policy the childcare centre implemented for the successful re-opening of the childcare centre. We have absolute self‑assurance in the professionalism of the leadership and management team and the entire team of the childcare centre, for the outstanding quality of provision for our kids, and the services they are providing in the community. Our kids continue to thrive, they are extremely cheerful and continue to develop in terms of their personal development, wellbeing, socially and educationally. We are very grateful to the entire team team for the continued and ongoing assistance they are providing for our kids. We have been very impressed with the assistance, guidance and assistance provided to our kids during the Covid-19 pandemic.
Taylor Hayden
June 20, 2025 at 11:07 pmMy little girl suffered from terrible separation anxiety and the girls made me and my daughter at ease, within a few weeks my daughter was running through the door and I was lucky if I would get a kiss goodbye. Incredible, can’t fault the girls.
Phoenix Marsh
June 25, 2025 at 3:47 amThe team are lovely and attentive and give us lovely informative updates when I collect her. She’s trying lots of tasty home-cooked food and making many new friends. I’m really cheerful she attends the childcare centre! My granddaughter attends Busy Bears, and she absolutely loves it!