Bright Horizons Canada Square Day Nursery and Preschool

I am happy with the facility and the staff. I can see lots of positive changes in my son.

In the last two months, I see a lack of management within the nursery. No nursery manager for a few months now, no announcement made when she left. Now the second in charge is also off for more than two weeks and we have no information as to why staff are leaving. Overall, I do not see the same level of engagement as I have seen in the past. Staff don’t seem to be very energetic or enthusiastic with few exceptions. It would be good to see the nursery back on track, as I have nearly two years association with it and it is now at an all time low.

We have been sending our children here for over 7-years and love it. The reopening in July since coronavirus has been amazing for our 3-year old. He loves going, the staff have been amazing at the new routines and making sure the kids are comfortable and feel safe and secure in this new world. The manager is always available to talk and is responsive to anything we discuss.
Our children have all left this nursery confident and completely ready to succeed in the school environment.

Our son has been at the nursery for almost 2 and a half years and he has had a wonderful experience. He’s made great friends and also developed a bond with many of his carers along the way. We were really impressed by the nutritious diet offered to him at the nursery. We also really liked the weekend journal given to him in preschool which ensured that he continued his learning over the weekend. He has also improved his writing and counting skills although he can improve more in this area. Overall, it has been a really good experience and we will cherish his experiences for years to come!

Our son has been going to this nursery for 21 months now and we are extremely happy. He has developed and learned so many new things during this period and comes home with pictures of activities done most days. The nursery also maintains a high level of hygiene and did step up during difficult times like the pandemic. I was satisfied by the protocols and rules put in place and happily sending my son all this time. The staff here is doing a commendable job and I cannot thank them enough for their exemplary service.

The most outstanding aspect of the nursery is the responsiveness of the staff! they have been there allaying our fears in these difficult times, keeping us posted about a child who was just starting out at the nursery, and have always assured us that we could call anytime and check on our 19-23-month-old.
I was a little wary about the closed-door environment and lack of ventilation, but they have started taking the children outside for a walk now. A child who is happy going to the nursery and reminisces her day fondly when back home is a great measure to assess a nursery.

This review is for any parent out there thinking of sending their child to Canada Square Nursery.
I beg you don’t, especially those for Pre-school. They have appointed staff who have no decent understanding of how to be a teacher, they are certainly not qualified to be around our young children. My son has learned nothing, The so-called teachers have no knowledge about the child they care for. I have raised so many complaints including, they don’t even ask a child if they know their alphabets/numbers. My three-year-old son would say “Mummy why do my teachers never ask me anything or teach me ex: my 1,2,3’s. I have witnessed teachers saying “hey” and “you” constantly rather addressing the child using their names. My son never talks about a single teacher from his class, which is quite upsetting because it’s proof that they have no bonds with the children. If he has a little runny nose they won’t even wipe clean his nose. When I get him his face would look a mess with dried mucus everywhere.

We currently have two children attending Bright Horizons, Canada Square. Our eldest has been at this nursery since he was 7 months old (bar a few month’s absence due to us living abroad / COVID) and our youngest has been attending since he was 8 months old. We are extremely happy with this nursery and always recommend it to people in the area who are contemplating childcare. We had experiences with other Bright Horizons locations whilst living abroad and it was clear how much better behaved and emotionally well-regulated our son was when under the care of Canada Square. Apart from being very pleased with the day-to-day teaching and activities, I am most grateful for how much care is clearly taken for the children by each member of staff. My children love going into school every day and are always met by big smiles and warm greetings by every member of staff (not just the teachers in their rooms). My return to work was as seamless as could be, due to Canada Square.

A great thank you to the member of staff for the way she welcomes my child every day with a loving hug, she is so happy to go to her every morning.
Big thanks to my child’s main carer for her loving care and attention.
Thank you to the staff for their thorough end-of-day feedback full of stories.
Thanks to everyone at the nursery to make it feel like a family.

My 9-month-old son attended Bright Horizons Nursery, Canada Place yesterday as an emergency backup place. Staff were warm and welcoming. As it was his first day attending a nursery, I was slightly nervous to leave him but when I collected him in the evening, I found out all of the fun activities he had participated in during the day and he was fast asleep (probably tired from all the fun!). The staff were very friendly and I am now enquiring about a permanent place.