Sunhill Day Nursery Royston

Our daughter started nursery when she was 12-months-old.
Staff ensured that she is settling well and kept us informed frequently.
She is well looked after and is great that you can check virtually her daily activity.
Overall, a great place; I will recommend it.
Thank you.

We have been very happy with the care our child has received whilst at the nursery. The staff members have always been very helpful, and I feel like they know our child very well. We get daily updates through the app about what has been served at mealtimes and how much our child has eaten along with every nappy change. We get pictures of activities they have been doing, and a weekly newsletter keeps us up-to-date about what they have been learning. At the end of the month, we get a summary of the observations, which have been carried out each week.
The always menu looks really good, and the food we would be happy to eat ourselves. The rooms are well laid out with everything at child level, and the garden has lots of age-appropriate toys for each class. It is lovely to be able to go inside the classrooms now that the restrictions have been relaxed.

The staff at Sunhill have made my daughters time at the nursery so enjoyable, safe and welcoming.
She looks forward to nursery and is always happy at pick up.
I cannot fault the management team; they are always available and responsive to any question or request.
Thoroughly recommend Sunhill Day Nursery.

My daughter started the nursery at six months and has settled in really well. The staff in her room are lovely, and she smiles whenever she sees them. Her development has moved on a lot since she has been there, and I can see how much so loves playing with the staff and other children. She also loves the food! The manager is also lovely and so understanding of any concerns or questions.

Overall, the experience has been good so far. The staff are very passionate, and I really appreciate the use of the app. The only thing for improvement is the fact that we need to keep taking days off work due to short of staff in the nursery.

We have been really happy with the care provided by this nursery. The staff in our child’s room are brilliant and always greet us with a smile. The manager is very good and is always happy to help with any enquiries we might have.
We have only rated ‘good’ as there does seem to be an issue with staffing, and twice in the last three months, our child hasn’t been able to attend for this reason.

Our issues at Sunhill stem from dealing with the management, which was always difficult. Communication was poor and it felt like we got blamed when something went wrong in their system, especially around financial matters, which were often muddled and disorganised. We felt on several occasions that the service manager was rude to us for no reason.
Our child’s keyworker was particularly good and probably kept us at Sunhill longer than we’d have otherwise stayed. The other room staff were often good too, so it was not all awful.
We were keen for our child to be in a setting without screens, as was the case at Sunhill when we signed up. At some point, with no discussion, a very large tablet/TV appeared in the rooms and the children now spend a lot of time playing on it and getting it to read them stories, rather than human interaction. Since we left Sunhill we have found a much more welcoming and efficiently run nursery in Royston. We get great daily updates and communication.

Sunhill is lovely. The staff are all wonderful and truly care. Management is efficient, and communication is very clear.
Meals are varied and nutritious.
The outdoor space is lovely and well-utilised.
Well-structured days and the children learn and have fun.

My daughter absolutely loves Sunhill Day Nursery – so many fun activities every day and lots of messy play. I love that the kids spend a lot of time outside, and the meals are great and all freshly prepared. The staff are very welcoming, and everyone is very caring.

My son has attended Sunhill for the past two years. He is very happy at the nursery and enjoys his time there. As with most nurseries, there have been some high turnover rates of staff which I felt could have been communicated more effectively – especially around key workers, other than this, I am happy with the nursery overall.