Stepping Stones Day Nursery Speedwell

The team is quite friendly, kind and helpful. My kid had difficulty settling in and now he is very happy when I drop him off at nursery, and he is happy when I pick him up. They also help me if I have some problem with nursery paperwork. Food is good, it made me realize my kid is up to try different tastes.

The staff are fantastic, caring and hard working. The nursery staff have been great at settling my little one into his first nursery experience. The communication from management is not so good. Twice I requested receipts for my nursery payments via email to the management, and twice by a telephone call in order to send to Universal Credit. I still have received nothing. As a result, my Universal Credit payments have been held up which has been most unwelcome and could have been avoided had management been better at responding to emails and remembering to complete tasks discussed over the phone. Very frustrating. Also, sometimes my child is handed over to me at the end of the day (6pm) without his coat, hat or jumper on (they are just handed to me) so I have to dress him at the nursery front door – often in the cold (it’s November), to prepare him for his journey home. This doesn’t happen with all just all nursery staff. The learning book is great!

I’m totally recommending Stepping Stones Nursery. From the first day my daughter started, I could see how happy she was. She improved in all ways. All the staff is really friendly and always there to help with any questions or concerns. I feel really safe knowing that my daughter is in good hands. Well done team!

My daughter has been attending this nursery for almost two years and joined when she was 11 months old. My daughter first joined the baby room upstairs which is bright (windows front and back) has nice toys and some of the most loving and caring staff that provided such brilliant support for my daughter as she went from being full time at home with me to three days a week. During that time my daughter learned to walk and talk much more, learning new words and songs. The baby room has its own outside garden space which was specially adapted for little crawlers and small explorers. After 13 months in the baby room, my daughter moved to the toddler room. We were sad to not see as much of the baby room staff, however, we weren’t prepared for how amazing the toddler staff were going to be. Going to great lengths to support and provide interesting educational sessions. They even made robots one day just because my daughter was into them! I was blown away.

My child attends baby class there and she is certainly thriving there and seems to love all the staff. The staff are very friendly and helpful to us parents too.
The food has been hit and miss, it was very limited until my baby turned one but seems to be improving now and I know other children in the older classes have a great menu.
No place is perfect so I would say that their organisation could be improved with respect to email communication. Also, I know other nurseries do use apps and such to log baby sleep and food etc during the day and that would certainly be a nice bonus but perhaps it is best they are focussing more on the child and not updating an app. Overall it is a lovely place and is wholly focussed on the kids and their development and is great value for money,

My little one loves her time at nursery; she always comes home smiling. I was so nervous about her first few days, but the settling-in process is incredibly useful, and it works. My child was reaching out to the nursery staff after week one because she enjoys it so much.
The food seems to be great again; she seems to enjoy it a lot. She has developed a lot over the past few months, and I know that the staff support her in this development.
I would like to see more updates. I use the app, but entries are random and a surprise rather than an expectation. I care about my daughter’s development and seeing that more often would be great.
My only real frustration is pick-up and drop-off times. It’s not uncommon to be stood waiting for 5-10mins. And I know it must be really challenging to balance multiple children and parents, but having someone on ‘door duty’ might go a long way.
Most importantly, my little girl loves it here. They are caring, supportive and kind.

My daughter has been attending Stepping Stones Day Nursery Speedwell for just over a year now. Starting in the baby room and now in the toddler room. Since the first day, she’s so happy to go and so happy after such a fun and entertaining day. The care and attention she receives is second to none. She has learnt so much and is thriving there. She comes home with the cutest artwork. The communication with the staff is amazing. She is so happy and confident and I know this is down to the professional, experienced and loving staff.

Lovely nursery which has improved greatly over the past few months with the new manager coming on board. Great staff. Bright, welcoming nursery with a lovely outdoor space. My son always comes out happy.

My daughter started Stepping Stones in September 2022 at the age of thirteen months. Since she started, she has loved going nursery and has built lovely relationships with the staff. Staff give details and clear information at pick up so I feel informed about my daughter’s day. In addition to this, her learning journal is regularly updated so I can see what she gets up to during the day. I’m so happy with how starting nursery has gone and really pleased that we picked Stepping Stones.

We have been using Stepping Stones Day Nursery Speedwell for the last six years for both my children. Over that time, we’ve seen quite a few changes and gone through all the difficulties of 2020 and 2021. My children have always loved going to nursery there, and I feel the staff genuinely care about their wellbeing. Even though my eldest is now at school, the staff who worked with her remember her and greet her warmly when we’re at the morning drop-off for my youngest. I am always impressed by how the staff know all the children’s names, even those of the children that are not in their “rooms” or the staff that are only there a few days a week. The facilities are a bit tired and dated, but since the new manager started, there have been some new initiatives introduced, such as the time for stories book bags, which my son absolutely loves. It would be good if the Learning Book was updated more regularly, but appreciate it takes time out of focusing on the children.