Description
Contact Information
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Phone Number01245 493437
Categories
Details
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Group/OwnerSmall Wonders Day Nurseries Ltd
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Person in ChargeSharon Wight (Manager)
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Number of Staff13
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When ClosedBank Holidays & 1 week at Christmas
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Type of ServiceDay Nursery – Privately Owned Open all year Full Day Care Sessional Day Care
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Total Places for children46
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Age rangefrom 0 years 3 months to 12 years 0 months
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Opening DaysMon-Fri
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Opening Hours0730-1830
Marley Lawson
December 15, 2024 at 11:35 pmIt never had the best facilities but was one of the cheapest locally. The team turnover is high. The facilities, toys etc are old and dated. Initially my kid would take home stuff but that stopped.
There was no interaction or structured playtime or discovering activities and the kids played amongst themselves. Food was poor quality and mainly processed food. Our kid did want to attend and on occasions cry when it was time to go.
We raised our concerns with the management and was informed that if we didn’t like the service we could leave. We were also accused of being abusive and insulting and our place was terminated by post with 18 hours notice leaving us short of kid care for 2 weeks. I thought this was highly unprofessional and felt like bullying.
We have since changed our childcare and our kid is happier and the change has been very positive for her. The new childcare has made us realise how poor this childcare centre was. My kid was at this childcare centre for nearly 2 years.
Lane Frost
February 22, 2025 at 4:16 amI sense since this observation things had been left sour.
I was late on collecting my kid and was alarmed to hear a member of team screaming at a kid whilst I was standing outside the bathroom which is near the entrance. She was very short with me when she finally opened the door. I apologised and said agreed that I was late but had been waiting but no one could hear me over the noise. She mentioned there will be a late charge which was expected and will also make sure the doorbell volume is higher.
I felt sick to my stomach and at the same time relieved I collected my son late to hear this. As a responsible parent, I sense this review needed to be written. Two settling sessions, one kid attended one day this week.
Second kid two days and have now emailed management to terminate the contract.
I made an observation on hygiene whilst kids were in settling sessions about (bathroom floor having a puddle of urine and no hot water with management) no feedback after investigating.
Reese Quincy
April 11, 2025 at 4:10 amAll the team are excellent, and my kid loves going! Would suggest! They have an in-house chef, go on lots of trips, and my kid is thriving.
The level of care my kid receives is exceptional. My kid is very cheerful at Small Wonders!