Pitta Patta Day Nursery

This childcare centre is heaven sent a blessing. My daughter started a few months ago and is thriving and has settled so well. The team are all incredible especially my daughter’s key person. Having qualified educators in the pre-school is a bonus and a rarity in most nurseries.

There is also an incredible outdoor space which my daughter loves……………the mud kitchen is such an adventure for her and she tells me about all the mud pies she bakes. 🙂 As a mother, I consistently believe you must go with your gut instincts and that’s exactly what I did.

There are some excellent team at Pitta Patta but the retention rate is the worst of any organization I have known. On average I’d say a manager stays for less than 5 months, we have heard unpleasant rumors from previous team members as to why this is. The owner of the childcare centre has displayed shocking levels of incompetency, most recently with a situation around my daughter’s last day where despite dates being shared in writing with both of us and we were informed with a day’s notice that the owner had brought this date forward without telling anyone! We have witnessed endless admin issues, last 3 months we have been incorrectly billed and sent other parents’ financial statements (along with their personal information). The most frustrating issue is with their ‘top up’ fees associated with free kid care hours (£260 a month). Having contacted the council, they’ve informed us that these fees are against their rules and action will be taken. Great facilities but sadly dreadful management.

My son started in September ‘22 at two years old and was settled in so considerately into their toddler room (3 rooms for the whole childcare centre and separate, large outdoor spaces for each age group). They’re slightly more expensive than community nurseries but they’re open all year (yay) and their rooms, team, equipment, and extracurricular activities reflect this. We now get the funded hours for 3 year olds, so top up each month for the hours and meals which are not covered by the Lewisham.
They use a nanny cam, initially I wasn’t keen on the idea of one, but it’s actually a truly effective way of checking in (which I do occasionally if my son has had a bad morning or night) without having to call or email in. We get verbal updates (food eaten, activities) at the end of each day and a few minutes with their key team if we have any questions too which is supportive (even for planning dinner). I adore this childcare centre; I have since our tour in April 2022.