Description
Contact Information
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Phone Number033 0057 2813
Categories
Details
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Group/OwnerBright Horizons Family Solutions Ltd
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Person in ChargeNicole O’Shea (Nursery Manager)
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Number of Staff50
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When ClosedBank Holidays & Christmas
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Type of ServiceDay Nursery – Privately Owned Open all year Full Day Care Sessional Day Care
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Total Places for children164
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Age rangefrom 0 years 3 months to 5 years 0 months
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Opening DaysMon-Fri
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Opening Hours0730-1830
L C
January 12, 2021 at 12:00 amOur child has thrived since attending West Hampstead Station Nursery. He has full varied days and lots of time outside, which was very important to us. The staff are excellent, as is the communication even in spite of Covid restrictions in place.
M L
February 9, 2021 at 12:00 amMy child is very happy at the nursery. The outdoor play area is quite spacious. The staff are friendly and approachable. Face to face is now obviously limited due to Covid but they are always happy to speak to you about your child. The assistant manager is very diligent and focused, quick to reply to email and resolve issues.
My only constructive criticism would be about the quality of food and level of nutrition in the meals e.g pasta, bread, crackers etc prior to the pandemic the quality of the food was much more varied.
Baptiste P
February 16, 2021 at 12:00 amBoth my daughters have been attending Bright Horizons West Hampstead Station Day Nursery and they have been enjoying it a lot. They have developed well, enjoying a lot the different activities and games. The staff is always helpful and takes good care of the children.
Elia P
August 23, 2021 at 12:00 amBoth my kids have been at the nursery for this year. There has been a management change since a year ago, that tremendously improved our experience. Teachers have been amazing, really caring for our children and help them learn and grow. Our kids were very happy at school – leaving the building singing! Also during the Covid period, there was extra cleaning and safety measures taken.
Nicola O
August 24, 2021 at 12:00 amBoth my son (3) and daughter (7) attended West Hampstead Station Bright Horizons since they were 6 months old. The staff have always been professional and caring. It’s clear the teaching staff adore the children and work hard to develop and nourish them. Both my children enjoyed their time at the nursery, evidenced by their daily smiles at drop off and collection. The management team have been equally excellent, welcoming and professional and handle changes well (eg. Covid and staff changes). Although the nursery is more expensive than some others in the area, I have never once regretted the decision to send both my children or contemplated another setting during their Early Learning stages. I would definitely recommend this nursery to others.
Elena A
September 10, 2021 at 12:00 amThe nursery settled my child very well despite the short period till he was comfortable and enjoyed his time at nursery. He remembers the name of his primary carer very fondly. It was very sweet of the staff to make a farewell card for him which was most appreciated. Many thanks!
Michelle B
February 24, 2022 at 12:00 amMy daughter had attended this nursery since the age of two and a half years. I did worry how she would settle but was delighted at her response to the warm environment. She has made many new friends there and had flourished. She has also made strong relationships with the staff. Since lockdown, the parents have not been allowed in the building (understandably) and I do miss seeing my daughter interact and having such fun. But I’m grateful the nursery remained open. We have had a very positive experience and I’m glad we chose this nursery. I feel my daughter has had an excellent early years start and we will both be sad to leave for school. Thank you Bright Horizons.
Daniela M
December 12, 2022 at 12:00 amMy child really enjoys going to nursery; she loves the staff and her many lovely friends!
I can see how she has improved in a very happy and healthy way.
Thank you all for supporting her in every step and phase she goes through
Sanam G
December 12, 2022 at 12:00 amMy little one has been going to the nursery since she was a year old, and the nursery has been absolutely amazing! She started during Covid, and they managed the transition super well. Even now, they are super attentive, and the staff always make the time to answer any questions we may have. They also always give very insightful updates at the end of the day.
Lee D
December 12, 2022 at 12:00 amI find Bright Horizons, West Hampstead to be a lovely environment for my daughter and I can see she is genuinely happy. She is always happy to see the staff and her friends. They do lots of activities like painting, learning, role play and outdoor activity. I like the updates on the app and I find that the team are always friendly and very engaged with my child. I like the emphasis on learning about other cultures and religions too. There were some issues earlier in the year, which seemed to be down to staff shortages with covid, but when this was raised, it was dealt with and there was a strong improvement as a result, which is positive. Overall, very happy. It is a shame there is no sibling discount, but I understand this is a policy set in place for some time. Would definitely recommend.
K K
December 12, 2022 at 12:00 amGreat teachers and team who care and do a great job supporting and helping the kids to learn. Variety of activities for the kids. See the child for who they are and appreciate that each one is different and special.
Gengsi S
December 12, 2022 at 12:00 amWe joined this nursery in December and the teachers and everyone has been wonderful. My daughter adjusted very quickly and now enjoys going there every day! The food is great and the room/garden is very spacious.
M R
December 12, 2022 at 12:00 amA lovely nursery that have always taken great care of my son and daughter.
I send my kids there five days a week and they have developed incredibly since they have started. The staff are very friendly and always keep us updated on what they have been achieving.
G R
December 28, 2022 at 12:00 amMy daughter loves, loves her nursery. She even wants to go in on the weekends. Yesterday they had their festive concert and it was wonderful and refreshing. I’m so glad my baby is flourishing. Thank you so much.
Anna M
December 28, 2022 at 12:00 amGreat team taking good care of my little one. Very pleased with all the activities and the support for his development.
I think the only part to improve is the food menu for kids with allergies to have a better variety and balance of nutrients.
Shamima A
December 28, 2022 at 12:00 amWe have been very happy with our child’s experience at this nursery and his development starting from the baby room. The staff have been very warm and have ensured to settle my son as smoothly as possible during each transition; they really do go above and beyond with the care. My son talks about the nursery staff and children at home a lot. There is a variety of activities throughout the day and easily updated on the app which is accessible on your phone.
Overall, this is a welcoming and respectable nursery with good parent partnership and exceptional care for the children.
Emma M
December 28, 2022 at 12:00 amReally happy with all the staff who take care of my daughter in 2-3s. The staff go above and beyond for all the children within the room and provide excellent support and development opportunity for the children.
L G
January 17, 2023 at 12:00 amMy daughter has been going to this nursery since she was 11 months old and absolutely loves it. She’s a different baby and toddler after almost six months of full-time nursery: more loving and caring towards parents and carers (no more ‘stranger danger’), more engaged with activities, such as messy play and story time and more stimulated than any full-time nanny could ever achieve. She sleeps better at night after a full day of play and learning and my transition back to work has been easier than anticipated. Management is relatively new and excellent and the real stars are the nursery staff, room leaders and the new, third in command. Everyone works hard to ensure that my daughter’s needs are met and that she’s happy. Turnover isn’t high, faces and interactions are constant and on a first-name basis and the updates on our parents/family app are more frequent than initially. I highly recommend this nursery to other parents.
Amy L
February 2, 2023 at 12:00 amBright Horizons, West Hampstead Station is a wonderful caring environment for children of all ages. My first child was there from age 1-4 years old and he got so much from his time there. My second child joined a few months ago and is thriving. The curriculum is well thought out and well executed to make sure every child is stimulated and makes great progress. The staff in the rooms are just gorgeous, wonderful, caring people who are passionate about their work and form real bonds with the children. The variety and quality of food on offer is excellent and a real plus. Also of huge benefit is the flexibility of being able to do half days, part-time, early starts and add additional sessions when required. If I had to make a criticism there have been some gaps in communication in the past, however, this is no longer an issue and management staff are extremely responsive and diligent at keeping parents up to date now. The introduction of an app with frequent updates on how the day is going is great.
R M
August 17, 2023 at 12:00 amMy 1 year old daughter settled into this nursery very quickly. Staff are all very supportive including teaching and non teaching staff and open to listen to my concerns especially when my daughter first started. They have a relaxed approach and always friendly and attentive to children as well as parents. The layout of the nursery is very good with its own playground and spacious rooms and even designated space for pushchairs/scooters etc. I am very happy to have come across this nursery!