Description
Contact Information
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Phone Number01275 891316
Categories
Details
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Group/OwnerGrandir UK
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Person in ChargeJenny Phillips (Manager)
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Number of Staff14
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When ClosedBank Holidays & 1 week at Christmas
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Type of ServiceDay Nursery – Privately Owned Open all year Full Day Care Sessional Day Care
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Total Places for children68
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Age rangefrom 0 years 3 months to 5 years 0 months
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ParkingCar Park on the entrance of the gate for Families and Visitors.
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VisitingPlease use the doorbells at the main entrance to notify of arrival.
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Opening DaysMon-Fri
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Opening Hours0730-1800
Kristina N
February 15, 2021 at 12:00 amMy daughter has been at Mama Bear’s for a year and a half and I cannot fault the care and support they have shown her and myself. My daughter has thrived since being there and she loves all the staff like they are her friends. She always leaves nursery happy and confident and I am happy and confident knowing she gets the best care. Thank you for all you do.
Lorna C
March 11, 2021 at 12:00 amExcellent staff who really care for our child. Complete a range of activities with him even though he is under 2. He started just after his first birthday and he has really progressed into a happy, kind, playful little boy thanks to the lovely staff at Mama Bear’s in Hengrove.
Kate H
March 11, 2021 at 12:00 amMama Bear’s is a good nursery and my child enjoy attending.
Recently it has been difficult with childcare unpredictability, but I understand this is out of anyone control.
I have had issues with understanding my incorrect payments. I have emailed and called the finance team and had no response.
Katie M
May 27, 2021 at 12:00 amMy son has been attending Mama Bear’s Hengrove since he was just 11 months old, he is now 4. He has developed from a shy toddler who wouldn’t leave my side, to a thriving child with all the skills and confidence needed for starting school thanks to the team at Mama Bear’s. He always has a lovely day, participates in plenty of different activities and enjoys nice food. He absolutely loves all the staff there and has made some lovely friends. Even in difficult times over the past year the team have always tried their best to keep a bit of normality for the children. Many thanks Mama Bear’s Hengrove!
Lucy G
May 27, 2021 at 12:00 amMy daughter has only been there a few months but the growth of her talking and social skills have been amazing! She loves going and all of the girls there are doing an amazing job! I’m really glad I chose this Mama Bear’s for her to attend. Even with the hardest times of the pandemic, and being a keyworker myself, the girls have always been so helpful, caring and professional.
Laura M
May 27, 2021 at 12:00 amBoth of my children have attended Mama Bears from 9-months-old, and both have thrived. My son is now four and due to start school in September, and I feel that this nursery has given him a really good grounding so that he is prepared and ready to start. My son always comes out happy and smiling, and staff really work hard to make sure that he, and all the children, are happy and settled. He can play games/do artwork, which he is interested in, and learns through play at the same time. I like that I am kept updated about what he has eaten via the app, and also receive frequent updates about activities my son has taken part in.
Nothando D
May 27, 2021 at 12:00 amI am grateful to all the Wells Road Hengrove staff for doing their best to look after my child during this difficult time as I had to work as an NHS staff. My baby girl always looked forward to going to nursery, or should I say, she’s always looking forward to going in and enjoys all the staff company. I would like to say a big thank you to you all, you’re doing a great job
Nelly M
May 28, 2021 at 12:00 amMy daughter has been going to the nursey for the past year and a half. I am happy with the service and the facilities within the setting. The staff are friendly and approachable. Always respond positively to any enquiries.
E R
November 9, 2022 at 12:00 amIt has been brought to my attention that the nursery has been taking children on day trips recently. Despite my child attending the setting since November 2019, she has never been taken out on a trip.
It’s very frustrating that the nursery cannot put together trips that accommodate every child that attends.
My child’s keyworker who we got on really well with left the setting and it wasn’t until someone else was brought in to replace her that we were told that she had actually left and this was nearly 2 months after. We only found out through social media that this was the case.
The parent zone app is very rarely fully completed on a daily basis and when it is completed it is not all correct.
The care that my child receives from the girls in the school is brilliant and I cannot fault them for how they look after her daily. She always leaves nursery happy and confident and I am happy and confident knowing she gets the best care. But the general running of the nursery isn’t great.
Chloe D
November 10, 2022 at 12:00 amWould highly recommend this nursery to anyone. All the staff are lovely and do their jobs with such high standards. My child absolutely loves going to nursery and has the best time there. If he had his own way he would quite happily stay there instead of moving up to reception at a new school.
Penny L
November 10, 2022 at 12:00 amMy daughter has been with Mama Bear’s for just over a year, she only goes one morning per week but she absolutely loves it and is thriving. She loves to tell me all about her day at school (as she calls it!). The staff are all very friendly and approachable.
The homemade food is also a hit with my daughter who is otherwise a very fussy eater, but she eats most of what she’s given at nursery. Look forward to enrolling my 7-week-old when the time comes.
K B
November 17, 2022 at 12:00 amMy child has a great time. The staff are friendly and activities seem engaging. I have no concerns over the safety and welfare of my child. I have not given 5, however, as the senior management is very questionable. Policies are introduced to protect the bottom line and not the welfare of children. The policies are not available for parents unless you know to ask for each individual policy. When senior management has been on site, they are rude to parents.
Bavei H
April 20, 2023 at 12:00 amMy son enjoys attending the nursery. The staff are excellent, really friendly and caring. I can’t be any happier thanks to the hard-working staff. Thank you Mama Bears Hengrove for looking after my son, will recommend it.
T P
April 20, 2023 at 12:00 amOur son has been with the nursery since January 2023. It is still early days into our experience however, our son enjoys going and we can already see things he is learning. The staff seem friendly enough and our son is very fond of them all. The app is a great tool to see what they have been up to. I appreciate there are a lot of children to care for but would be nice to see this updated more often.
S B
April 20, 2023 at 12:00 amI have 2 children at the nursery and they are very happy there! The staff are absolutely lovely and really care about the children. I know the nursery have had issues with staffing and they have done a great job recently of covering so that the two rooms can remain open. They have recently started going back on trips out and about and looking forward to more of those. The garden overlooks a busy road which is a shame but obviously not a fault of the nursery! The manager is fab and knows all of the children really well.
Charlotte H
April 20, 2023 at 12:00 amThe manager and the team here are brilliant. Very friendly and inviting. My son absolutely loves it here. His speech has come on brilliantly since attending and he has become very outgoing and eager to experience new things along with being very confident in every aspect of life. The only thing I would say could be improved on is the child portal where parents can see what their child has done during the day activity-wise and meals etc. Only meals and nappy changes are logged nothing else so it would be welcomed massively if it could be updated with pictures, descriptions etc of what they have done during the day once a week or something along those lines. As I would love to know in more detail what he has been doing/learning. But other than that, lovely place for my son and would highly recommend it to others.
E C
April 20, 2023 at 12:00 amMy 2-year-old son attends nursery at Mama Bears Wells Road. The team there have been so fantastic in his development.
He was born during the covid pandemic and has had a hard time mixing with other children or leaving me.
The team have always put my mind at ease by keeping me up to date via updates on the app or calling to reassure me when he hasn’t been so happy going in in the morning. He always leaves with a smile on his face and tells me all of the activities he’s done during the day, whether this be painting pictures, playing outside or going on a bear hunt. I couldn’t work without having the appropriate support from such a good nursery and they really don’t get enough credit for what they do.
Thank you to everyone at Mama Bears for making my son and myself feel so comfortable, we don’t know what we’d do without you.
R P
April 21, 2023 at 12:00 amMy child loves attending this nursery and runs off happily each time she goes. The staff are friendly and welcoming and always on hand to answer any questions. I’ve only given four stars as the app seems very hit-and-miss. Sometimes I receive lots of updates then it seems nothing apart from lunch for a week or two. Would love to see more pictures and videos of the time my child is there.
Laura T
April 21, 2023 at 12:00 amOur children have been going to this nursery for 2 and a half years and have recently increased their hours.
They love going to nursery and talk about the staff and children at home.
They often play ‘nursery’ at home so it’s safe to say they absolutely love it.
Recently on pick-up, they have been asking why I’ve been picking them up so quickly as they have been having fun.
The staff at the nursery are lovely everyone is so friendly and always willing to help with anything needed.
F A
April 24, 2023 at 12:00 amMy son has been attending this setting for the past two years. He absolutely loves it and is always talking about his friends, the staff and what they’ve been doing. As a parent, I’ve been incredibly impressed with the management and the rest of the team. All of the children seem happy and content and they are exceptionally caring towards the children. I’ve asked their advice on several occasions and they’ve gone out of their way to help. I know we will both be very sad when the time comes to move up to primary school.