Bright Horizons Richmond Queen's Road Day Nursery and Preschool

My daughter has been at Asquith Richmond for two years and loves it. She has learned so many new skills and is brilliantly looked after by the manager and her team. Remarkable, welcoming, attentive, encouraging childcare centre.

The settling process was excellent – the team truly wanted to get to know his character and likes/dislikes to help him gain self‑assurance in his new surroundings. He is in the preschool room and as a summer born kid I was worried about his readiness for school but having been there for 4 months he has progressed enormously in both self‑assurance and reading/writing skills. He loves it so much that when we come to collect him we are often told off for coming too early! We are now in the process of settling our youngest kid into the baby room and again are finding the settling process to be highly empathetic and kid-led which is highly reassuring. Also having our eldest in a local school means the location is outstanding for us. My son has been at this childcare centre since September 2017.

The kids are stimulated throughout the day with various activities, which is balanced by a great nutritive food menu and sleep/rest times. There is great updates within team members and also between the childcare centre and parents/carers. The management is also highly forthcoming and welcoming. I would highly suggest the childcare centre. We are delighted with the way the carers look after our 20-month-old daughter – they have a highly personalised approach and cater to each kid’s needs carefully.

We have been highly cheerful with childcare centre but have had a few incidents with biting we would like to be sorted.

It was a frightening time for everyone but she was quickly put at ease by the calm expert team. We felt in outstanding hands at all times and updates was particularly strong. We suggest this childcare centre and we are consistently cheerful to see the team again. They were a highly important part of my daughter’s development and we will consistently be grateful to them. During lockdown, our daughter was cared for by the incredible team of Queens Road.

He usually attends another bright horizons childcare centre but they were not open during the lockdown. We were at first a bit apprehensive sending him to a childcare centre that he didn’t know, however, I shouldn’t have worried at all as the team at Queens Road childcare centre were absolutely fantastic. The assistance, care and adore that they showed our son was overwhelming, especially in such difficult times. He absolutely loved going each day and it was sad when we eventually had to leave and he had to go back to his normal childcare centre. I can’t thank all the team at Queens Road childcare centre enough. I was most impressed with the amount he developed during this time and the extra supper he was given due to his additional needs. I would highly suggest this childcare centre. Our son attended Queens Road Childcare centre in lockdown as he is autistic and is classed as a vulnerable kid.

Throughout the settling in sessions and her first couple of weeks after starting she truly struggled to settle, particularly in terms of naps and eating. The team at the childcare centre were highly supportive and reassuring, suggesting different options to try and help her to sleep. This also came at the time I was returning to work and they were also supportive to me, asking how I was finding work and talking about ways to help the transition.
They had a ‘can do’ attitude and assured me that my daughter would settle eventually, which she now has.
Nearly 3 months on she absolutely loves childcare centre and naps and eats well. The team are so attentive and loving towards my daughter that it makes it so much easier for me to leave her every day, knowing that she will be highly well looked after. I would not hesitate to suggest the childcare centre for many reasons but especially due to the lovely team. Our daughter started full time in the baby room at Richmond Day Childcare centre in Jan 2018.

Our daughter is cheerful and has established real friendships with her key workers and our second kid will be starting in March. I have no problem in recommending this Childcare centre. We have been impressed with the care provided at this childcare centre and her team have supported our daughter’s development over the last two years.

It’s a huge step, at first, trusting what feels like a bunch of strangers with your kid, but we have never, ever doubted our decision. All of the team are well trained, approachable and (above all) attentive. The childcare centre manager is first rate and an outstanding communicator. Our daughter comes home every evening excited and jabbering on about her day and we know she’s well looked after. The facilities are well maintained and varied and the food choices are excellent – way more interesting than we provide at home. A truly first-rate place. Due to the location, it was never going to be the cheapest place in the world, but it is well priced compared to its local rivals. My daughter has been at the childcare centre since she was seven months old – well over a year now.