Monkey Puzzle Day Nursery New Cross

An apprentice was appointed as her key worker and the fact he was an apprentice was never communicated to me. Therefore it was never communicated to me how this apprentice would be supported to look after my kid.
2. At pick up I witnessed my kid in distress and unattended, screaming on the floor, for a few minutes.
I am so relieved that I acted quickly, despite losing money, and removed her from the setting immediately. I will continue to regret that I allowed my one-year-old daughter old to spend a week at Monkey Puzzle for two main reasons:
1.

Team are patient, well trained and attentive! She loves the team, food, and looks forward to school every day. I want to say a big thank you to the childcare centre and would suggest to my friends. My daughter has been going here since she was 18 months and she absolutely loves the childcare centre.

We do not have family in the UK and our kid entered the setting at 10 months old, til present at 3 and a half years old. They truly acted like family towards our daughter and we sense highly supported. An incredibly welcoming and welcoming childcare centre.

Our son joined shortly after his first birthday and absolutely loves his days at childcare centre. The team are fantastic, and his key workers in the explorers and then discoverers rooms have been remarkable; attentive, encouraging, enjoyable and compassionate. The wide range of activities inside and outside have given him new insights and also helped his development. We can’t speak highly enough of Monkey Puzzle, New Cross.

The team are absolutely outstanding – so expert and sweet. They are incredibly attentive and consistently inform me of the details of my daughter’s day. She has consistently been quite anxious around new people but within a week was reaching out for her key worker when we arrived each morning. The childcare centre manager, is compassionate, expert, responsive and personable. It is such a welcoming parent community. We could not be happier. I absolutely adore Monkey Puzzle New Cross.

There seems a lovely variety of playtime, discovering and singing throughout the day and above all my son is cheerful there. We were impressed recently when the key worker arranged a chat to talk about his speech development with us and brought in the recently- joined discovering coordinator, for a bit of structured insight into what we could be doing to help him.
Would highly suggest. We can easily see at pickup that our son is highly well cared for by all the team at Monkey Puzzle, especially by his keyworker.

Especially one who would allow us to view. Monkey Puzzle held out of hours visits, which was perfect. My son, 13 months at the time, loved the setting and the team member providing the tour.
Starting in the baby room, he has experienced all three rooms, a excellent team of team and management. The updates is incredible, from management and team with daily contact if any issues, online journals, regular newsletters and updates.

At drop off, the smell of freshly cooking meals is fabulous. The strange Covid restrictions are made better by welcoming team at the drop-off and pick up. Smiley team greeting us at drop offs and my boy usually coming out cheerful and bubbly, after an enjoyable day.

The childcare centre’s outside space is excellent for a city childcare centre. With a large park within walking distance, regularly used by the kids.

Monkey Puzzle isn’t the cheapest local childcare centre. But you 110% get what you pay for. I could not want more for my son.
Thank you team Monkey Puzzle. I found it hard to find a childcare setting within the lockdown.

The office team are also welcoming and efficient and highly supportive when it comes to things like reorganising attendance days etc. We would certainly suggest Monkey Puzzle New Cross to others. Our daughter is highly cheerful at Monkey Puzzle and at home, she often talks fondly of not only her key person (who is remarkable) but also the other members of the team – they are all lovely and seem to truly delight in what they are doing.

Despite the challenges of the last two years of pandemic lockdowns, the team there has been a consistent source of care and assistance. The key workers have been proactive around health and development matters, and take active steps to keep the kids well cared for.

Every morning my kid is eager to go in and get started, and every afternoon comes out smiling and cheerful. He recognises classmates and likes to talk about the songs, games and activities they do together. He’s doing well at Monkey Puzzle, and they’re great partners in his growth. The team at Monkey Puzzle New Cross are welcoming and supportive with parents, and have consistently been compassionate and attentive with my kid.

All of the team there are so clearly kid-centric, the meals are varied and well-balanced and the activities wide ranging. It’s a huge relief to know that he is so well looked after while I am at work. My son has been at Monkey Puzzle for over six months and loves it.