Bright Horizons North Sheen Day Nursery and Preschool

Absolutely wonderful, the staff are so friendly and care loads about the well being of the children. Would recommend sending your children here, my son loves it!

My 10-month baby attends the Nursery 5 days a week full time. From the very beginning I was impressed by how caring and sweet the personnel is; not only the teachers but the receptionist, chef and support staff. More importantly, I feel my son is in very good hands from a safety and stimulation perspective. The room leader and his key person show great care for him and you can tell they are paying attention throughout the day about his eating, sleep, learning, etc. The environment is relaxing while stimulating at the same time and every morning when I leave my son I leave with the peace that he will be safe and have a fun day.

As a first time mother, having no prior experience of nurseries, I was pleased to find that Bright Horizons North Sheen very welcoming and accommodating for parents. My child seems happy when I pick him up and I am very excited about the different toys and activity rooms it has to offer. This really enables kids to be creative and explore on their own.

The entire team at North Sheen Bright Horizons are all heroes! Right from the initial settling in process (a difficult moment for both child and parent) to now the everyday care of my little boy has been nothing but exemplary. The standard of care, general thoughtfulness and closeness that the carers achieve in order to make your child feel special and truly loved whilst their away from us is incredible. We were initially drawn by the amount of space, detailed level of planning and dedication to the child’s development, but in truth, the team has surpassed all our expectations. Although our son has made a special bond with his specific carer, whom we are indebted to, I would also like to thank all those behind the scenes, carefully planning the activities, cooking the fantastic meals and generally making the operation run so smoothly. Thank you for all your hard work, it is greatly appreciated.

We had a really bad experience at this nursery. Installations and classes look amazing, but it’s fake, the reality behind this is completely different: staff not skilled, my daughter had a fever and they didn’t realise. We realised she had scratches in the groin two times after being at the nursery and they didn’t know anything about it. After 5 months we never knew which activities our daughter was doing, there was no communication with parents, just general things about food and sleeping. The staff work long hours and the teachers are changed very often, which is quite hard for babies to have a bond. Babies are not well assisted, our daughter was always hungry when she arrived at home, we lost clothes and found clothes from other babies in our bag. When babies were crying the staff were just sitting on the floor chatting with other teachers. Although we realised these things several times, they never cared about it.