Bright Horizons Little Stars Nursery and Preschool

My son has moved from another nursery in the last couple of weeks and with the help of staff and management it has been smooth and seamless transition he’s very happy and made new friends quickly.

Our son has been attending Little Stars Nursery for the last three months part-time. Other than our initial worry on the first day of nursery we have never looked back. At the end of his session, we are always greeted by wonderful staff and a happy baby. We are very pleased that we chose Little Stars as their service is indeed outstanding.

Our son has been at Little Stars for a couple of months now and loves it. From the start the staff have been really supportive and caring, making him feel comfortable and helping him settle. He’s always happy to see them in the morning. We get plenty of information on how his days have been and our request for using reusable nappies was accepted immediately, in fact, the staff are used to this and so we didn’t have to provide any additional information.

I cannot speak highly enough of Little Stars and am so pleased that our son is in such a welcoming place.

It is a year since my daughter started at Little Stars and she has thrived. She loves going in every day and enjoys all the activities available to her. She has developed excellent relationships with the staff who clearly care for the children they work with.

Our 2-year-old is very happy at Little Stars and learns new things every day she is there. She loves the staff in her room, and they do a lot of fun activities; that we don’t do at home. There is a warm and friendly atmosphere between staff as well.

The caters at the nursery are so considerate and engaged with the children and their families. My little one loves going and always learns so much there through play. They have been super organised over COVID arrangements and safety, and I’m always 100% certain that everything is being done to the highest standard.

Great nursery, really great team and staff. Are so great with my little girl and go the extra mile with helping her. She loves her time at nursery so much and talks about it non stop. Great variety of activities that they do and a great variety of food for her as well.

My son has been at the nursery since August 2019 and he has always loved going. Every staff member we have spoken to has always been very helpful, whether dealing directly with my son or whether answering my queries about fees or when to apply for schools and also have given me advice about potty training. The nursery is brilliantly run and the children all seem very happy. My son adores all the staff and has made lots of friends his own age whilst there. I’m always very impressed with the menu, I’m sure he eats better there than at home! I am always so grateful to the people who make this nursery what it is and admire how hard they work.

Nursery staff are all very friendly and patient and many go above and beyond their job to give the children new experiences. My 15-month-old has been going for 6 months and loves it – she walks in cheerfully every day and we get written information about her day as well as a spoken discussion if we want. Nursery are happy to use reusable nappies we provide. Excellent food provided for vegetarians.

Haven’t had a good experience since our time at the nursery in Sept 2021. The garden area isn’t ideal as it’s between two concrete buildings and for under two’s they only have a tiny space to play in. Forest school is only talked about in theory and no evidence of it starting up again. We also observe that unless we emphasize how much our child likes being outside, staff aren’t always taking the children outside, especially in the winter months. Rooms upstairs have bright neon lights and windows are not accessible for children to look outside. Children’s items often go missing. Communication from nursery management is inconsistent and inadequate. The menu is often not followed. The drop-off/pick-up area for parents is a tragic accident waiting to happen. Morale amongst staff doesn’t seem high, though key workers are always caring towards our child. Our child has made some friends that we see outside of nursery and other parents share similar concerns. Not surprised the Ofsted rating lowered.