Description
Contact Information
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Phone Number023 9400 6565
Categories
Details
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Group/OwnerTops Day Nurseries
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Person in ChargeJenny Gibbs (Manager)
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Number of Staff15
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When ClosedBank Holidays & Christmas
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Type of ServiceDay Nursery – Privately Owned Open all year Full Day Care Sessional Day Care
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Total Places for children35
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Age rangefrom 0 years 3 months to 5 years 0 months
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ParkingEasy parking in the roko Health club car park - There are also mother and baby spaces by the entrance to the building.
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Opening DaysMon-Fri
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Opening Hours0730-1800
Hannah B
March 12, 2018 at 12:00 amWe absolutely love this nursery and so does our son. He enjoys a wide variety of activities, games and learning through play (he especially likes anything that gets him really messy!). The staff are attentive, caring and go above and beyond to help the children they are working with – our son needs some help with language development and his key worker has excelled herself by providing extra resources for us to use at home. The menus are healthy and encourage tasting a wide range of flavours – he always comes home well fed!
We have recommended to a friend whose daughter now attends and our own daughter will be joining once my maternity leave ends. Nothing but good things to say about First Steps @ Roko Portsmouth!
Sarah C
March 13, 2018 at 12:00 amMy daughter has attended First Steps @ Roko, Portsmouth since she was 18 months old – she is now 4 and has progressed so much, in all areas of her development, during this time. I couldn’t be prouder of what she is achieving and a huge part of this is down to this nursery. The staff are superb (very friendly, firm, fair) and they really go out of their way for all of the children. All of their food is fresh, healthy, cooked on-site and actually tastes amazing – I have tried it for myself! I cannot rate First Steps @ Roko, Portsmouth enough.
Stacey L
May 9, 2018 at 12:00 amI can’t recommend First Steps highly enough. After a few months, and the most patient and lovely nursery staff ever, my very loud and clingy daughter couldn’t be happier to go to nursery. They offer a great variety of activities, games and learning tools and are great about keeping the parents appraised of their kids days. I also love the wide variety of meals and snacks provided for the kids, always taking into consideration any allergies or intolerance. Everyone there is wonderful with the kids and have an unending supply of patience. Highly recommend!
Abby M
June 21, 2019 at 12:00 amMy daughter is currently 1 and has been attending twice a week for full day sessions since she was 9-months-old. Being a first time Mum, the whole idea of leaving my daughter to go to work was really daunting and scary but the whole team made the situation feel so relaxed, comfortable, easy and really positive. They understood my worries and still to this day, do everything they can to make me feel at ease adjusting to leaving her at nursery. Every day I collect her, she seems really happy and content being there and I believe she always has fun while she’s there and I think the experiences she has with learning and play have really helped her grow in leaps and bounds. The team constantly create fun and different activities for the kids to do, I look forward to seeing everything she gets up to at nursery on the Learning Log Book Journal online. I highly recommend this nursery!
Natalie M
July 2, 2019 at 12:00 amFantastic nursery and amazing staff. Cannot fault this place, our son loves coming to nursery here. The staff are always so friendly and welcoming, the room is always spotlessly clean and the food always smells incredible! Our son has settled in really well and has made a great connection with a certain staff member which is lovely. We love the fact it is such a small and family like nursery as it seems to make all of the children so much happier and feel at home. I wish there was a little more outdoor space as our boy loves the outdoors but space can’t be helped.
Holly A
July 22, 2019 at 12:00 amWe love this nursery. Our daughter thrives here. The staff are like her second family. They meet her daily needs and development with ease. They are friendly, professional and extremely knowledgable and go above and beyond.
Darren S
July 22, 2019 at 12:00 amThe team at First Steps have proved themselves consistently over the past 18 months to be very focused and attentive to my daughter’s requirements. The atmosphere is always calm and relaxed and we are always welcomed with a smile. My daughter has always enjoyed her time at this nursery and I have been very impressed by the level effort that is given to the quality of the activities and interaction this is provided. Most impressed.
J F
August 1, 2019 at 12:00 amThe reason for management being marked as Satisfactory and not higher is every month we are having to chase the invoice, this should be sent automatically.
Food and drink again marked as Satisfactory as my daughter has a cow milk protein allergy and all she seems to be given for breakfast is dry hoops.
There doesn’t seem to be any variety in the breakfast meal.
All other meals are good. Cheese was written on her day sheet as a meal she was given, although the staff assured me she wasn’t.
Why was it written there?
Gillian A
August 2, 2019 at 12:00 amFriendly and accommodating nursery, our son has attended for 2 years so far and he has come along beautifully thanks to the care and dedication of his keyworkers and the team. I like that it is a small nursery as it has allowed our son and us to build a rapport with the staff.
His keyworkers in the previous 2 rooms were excellent at keeping us up to date with his progress, having recently moved to the preschool room, I hope to establish a similar rapport with his new keyworker.
Lauren G
August 25, 2020 at 12:00 amAlthough this nursery used to be a fantastic setting when it was run under the previous management, since the takeover by Tops Day Nurseries I have encountered nothing but problems. The staff turnover has increased and a lot of the more experienced staff have left. There are now only 2 members of the team which are friendly, warm, caring towards my son.
What once used to be a friendly and welcoming environment now seems cold and hostile and the staff seem unhappy.
My son’s speech was very slow starting and showed little to no improvement whilst at Tops, During lockdown, I was forced to put him in a different nursery and in 4 months the difference was unbelievable.
Since Sept 2019 when I received my first bill from Tops up until today I have never received a correct bill, every single month they overcharge me and it takes many many emails to get the issues sorted and instead of being apologetic it is although I am being difficult and receive a lot of hostility from the nursery manager.
Nicola M
February 12, 2021 at 12:00 amEver since my daughter started here, they have gone over and above to make her feel comfortable. The activities they fo with the children are so adorable and creative with the learning side always made fun. My daughters two main nursery teachers are so caring, friendly and thoughtful. It’s always heartwarming to know she is being cared for amazingly whilst I’m at work. Thank you Tops Copnor.
A M
June 22, 2021 at 12:00 amOne of the best nurseries my child has attended. The staff they’re very friendly, and they’ll give you a full handover on your child. My baby, she’s always happy going and coming from the nursery. My child settled very well because the staff were loving and caring towards her.
Shanice R
August 23, 2021 at 12:00 amThe nursery is very welcoming and friendly. My daughter has recently joined and loves it already, talking about her new friends and the staff. The staff always share information with me and are very caring to my daughter.
Florina G
October 28, 2021 at 12:00 amWe couldn’t be happier with Tops day nursery, Copnor. We already recommended it to our friends and we are extremely happy that our baby girl is attending this nursery. The staff are so welcoming. Our baby girl was a lockdown baby and didn’t get the chance to spend much time with other people so she was quite upset when she first started. The lovely ladies always were so reassuring with us and did their best to make our daughter feel safe and cared about. They always give her cuddles and reassurance that she is in the best hands when mummy or daddy is not there. We are over the moon with Copnor Tops Day Nursery and we plan to keep our baby girl here as long as possible.
Daniel M
October 29, 2021 at 12:00 amI am very happy with the level of care Tops have for my little girl and the staff always keep us up to date with how she has been getting on. She always seems to come back cheery and picking up new skills, weekly.
A K
March 15, 2022 at 12:00 amEveryone at Tops Days is friendly and welcoming. Two ladies, in particular, have been amazing supporting my child through her emotions and hard times; thank you! She is always excited to attend nursery and loves looking at her activities that the staff upload. She has made great progress from Tops Day.
Emma P
March 23, 2022 at 12:00 amOur son enjoys attending nursery, has fun with his friends and there is a lot of imaginative play involved. Lots of books to read and games to create mental stimulation. I would like to see more time spent outside in the garden as this doesn’t seem to happen very often, but overall, a very nice nursery.
R H
April 14, 2022 at 12:00 amStaff – excellent, caring and attentive.
Use of parents’ app – minimal (nappies and arrival/leave time) for my child. Would appreciate more info (food/sleep).
Resources – sustainable and interesting. Great for development.
Admin – responsive and timely.
Communication – could improve. Difficult to have a rushed/public conversation at the door with children present.
Cost – reasonable. Staff deserve a decent wage for their hard work.
R H
October 7, 2022 at 12:00 amBoth my girls attended Tops nursery in Copnor! I can’t fault it, keyworkers and the manager are so caring and kind! Very attentive to specific needs. My girls loved all the activities and no one day was ever boring. I would highly recommend it and use it again, if needed! My girls are now at school and miss everyone at Tops very much! I believe my girls both had the most wonderful days here as part of their early years.
Ausra S
August 23, 2023 at 12:00 amGreat nursery for my child. It will be sad to leave as we are graduating nursery this year.
It was a great place for my child to grow and develop. We’ve received regular reviews and felt confident in teacher’s abilities.
We’ve loved sustainability, healthy meals, and play schema at nursery.
The most important thing – our child loved going to nursery every single day!